Skills Program: Conflict Management, this equips learners with the skills to effectively manage and resolve conflicts in the workplace. By mastering this skill, individuals can identify and address potential conflicts, distinguish between different types of conflicts, and apply appropriate strategies to manage them. Learners will also develop the ability to resolve conflicts using effective techniques, create and implement follow-up plans to prevent future conflicts, and compile comprehensive conflict resolution reports. By achieving these outcomes, learners can contribute to a more harmonious and productive work environment.
Analyse and evaluate conflict submission by affected parties
Distinguish types of conflicts
Apply appropriate strategies to manage conflict
Resolve conflict using appropriate techniques in the workplace
Develop and implement follow up plans
Teaches learners to identify, analyze, and resolve workplace conflicts using strategies like emotional intelligence and different conflict management styles (competing, collaborating, avoiding, accommodating, compromising)
Key course components include profiling conflict causes and consequences, applying resolution techniques and follow-up plans
Producing a conflict resolution report for integrated assessment
NQF Level 4 or equivalent
10 Days
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